Before you start: prepare the correct account

Activation is easiest when the email address given to 3FOLD is the same email used for your PMI.org account. Your PMI account is free and acts as your long-term profile. Paid PMI membership is separate and is not required simply to receive ATP course access.

Before opening the invitation, check the following:

• You have completed your PMP course enrollment with 3FOLD Training.
• 3FOLD has the correct spelling of your full name and email address.
• You know which PMI account you intend to use.
• You can access the inbox and spam folder connected to that email.
• You will not create a second PMI account unless support advises you to do so.

1

Recognise the PMI activation message

After 3FOLD submits your information, PMI sends the activation communication. The message explains that you have access to PMI resources through 3FOLD and provides an activation button. Check both your inbox and spam folder for a message from PMI, including messages sent from Support@pmi.org.

What to noticeThe message states that access is tied to the email address. If the address is incorrect, do not continue under another account; contact 3FOLD so the enrollment can be checked.

2

Choose the correct PMI login option

After selecting the activation button, PMI asks whether you already have a PMI login. Most existing learners should choose “Yes, I have a PMI Log In” and enter the credentials for the same account connected with the enrollment email.

If you do not yet have a PMI account, you may create a free account. Use the email supplied to 3FOLD. Do not assume that paying for PMI membership is necessary: membership and ATP course access are different.

3

Open the 3FOLD Training Partner Platform

Once you are signed in correctly, open the menu under your name on PMI.org and choose 3FOLD Training Partner Platform. The Partner Platform welcome page should display the official course available for redemption.

What to noticeLook for the provider name, the Partner Platform heading and the PMP Exam Prep student course card. Seeing the provider-branded platform inside PMI is a useful practical indication that access has been provisioned through the ATP relationship.

4

Select “Get Course”

The course first appears under Available to Redeem. This means PMI has made the course available to your account, but you still need to claim it. Select the Get Course button shown on the course card.

Do not close the page immediately after selecting the button. A confirmation window should appear so that you can complete the redemption.

5

Review the selection and confirm

PMI displays a confirmation box showing the selected course and the course-access period. Review the details and select Confirm and Proceed. This is the point at which you formally redeem the assigned course.

What to noticeConfirm that the course is the PMP Exam Prep student course assigned through 3FOLD. If the course title or account looks wrong, stop and request support instead of redeeming it under the wrong profile.

6

Confirm that redemption was successful

After confirmation, the platform returns to the course listing. A success notification appears, and the course moves from Available to Redeem to My Redemptions. The button changes from “Get Course” to Start Course.

This is the clearest visual confirmation that activation worked. If the course remains under “Available to Redeem,” refresh the page once and check whether the confirmation step was completed.

7

Select “Start Course” and begin familiarization

Under My Redemptions, select Start Course. This opens the official PMI learning environment. Begin with the introductory area and review the course structure before your instructor-led session.

According to the 3FOLD student guide, the access is valid for one year from the date of activation. Use the material throughout your training and revision period rather than waiting until the final weeks before the exam.

How to know the activation is fully complete

Your activation is complete when all of the following are true:

• You accepted the invitation sent through PMI.
• You signed in to the correct PMI account.
• You could open the 3FOLD Training Partner Platform.
• The official PMP Exam Prep student course appeared under “Available to Redeem.”
• You selected “Get Course” and completed “Confirm and Proceed.”
• The course moved to “My Redemptions” and displayed “Start Course.”

Accepting the email alone is not enough. Likewise, seeing the course under “Available to Redeem” does not mean the redemption has finished. The final proof is that the course appears under “My Redemptions” with the Start Course button.

What to do after selecting “Start Course”

Successful activation is the beginning of the learning process, not the end. When the official course opens, spend a few minutes becoming familiar with the navigation before trying to complete lessons quickly. The precise dashboard can change, but learners commonly see areas such as the course overview, information about the PMP credential, course materials, learning videos, progress indicators and next steps.

Begin with the introductory section. It explains how the official material is organised and what should be reviewed before the instructor-led session. Then open the course overview so that you understand the sequence in which the modules should be completed. Moving randomly between sections may make the material feel disconnected.

A sensible first-session routine is:

• Confirm that your name and assigned PMP course are correct.
• Read the “Before Your Session Begins” or equivalent introductory information.
• Review the course overview and understand how progress is recorded.
• Open the first course-material section to confirm that pages and videos load correctly.
• Note any activities or knowledge checks that must be completed during the program.
• Bookmark the correct Partner Platform page rather than relying only on the original invitation email.

Do not wait until the end of the training to test access. Opening the course before the first class gives enough time to resolve login or browser problems and allows you to arrive familiar with the learning environment. During the training, use the official courseware together with the trainer’s explanation, 3FOLD support materials and mock examinations. Each element serves a different purpose.

Remember that activating the course is not the same as completing the training, earning a course-completion document or passing the PMP examination. Activation only confirms that the assigned official PMI learning resource is available in your account. You must still attend the required training, complete the applicable learning activities and follow the PMP application and examination process.

Common activation problems and what to do

The invitation has not arrived

Check spam and junk folders, then search for messages from Support@pmi.org. Confirm with 3FOLD that your enrollment has been submitted and that the email address is correct.

The 3FOLD Partner Platform does not appear

Make sure you accepted the invitation and logged in to the same PMI account connected to the submitted email. Signing in to an older or second account is a frequent cause of this problem.

“Get Course” appears, but “Start Course” does not

Open the course card again and check whether the confirmation step was completed. The course must move to “My Redemptions” before “Start Course” becomes available.

The screen looks slightly different from these images

PMI may update the interface. Focus on the function of the labels: Partner Platform, Available to Redeem, Get Course, Confirm and Proceed, My Redemptions and Start Course. If the required option is missing, take a screenshot and ask 3FOLD support.

You used the wrong PMI account

Do not create more accounts or repeatedly redeem the course. Contact 3FOLD so the email and account connection can be checked. Never share your PMI password.

What this visual access confirms – and what it does not

The provider-branded platform inside PMI is useful evidence that the learner’s access has been provisioned through an Authorized Training Partner. It is different from receiving a generic PDF or password to a provider’s private LMS. Learners can also verify providers independently using PMI’s Authorized Training Partner Directory.

However, platform access does not mean the learner has purchased paid PMI membership, passed the PMP examination or earned the PMP certification. These are separate stages. The platform gives access to the official student course used for preparation.

Frequently asked questions