Understanding Six Sigma Project:

Six Sigma projects focus on improving processes that are producing substandard products or services. The goal of a successful Six Sigma project is to significantly improve the process to reach not more than 3.4 Defects Per Million Opportunities (DPMO).

With a Six Sigma approach, appropriate tools are used. The goal is to provide operational businesses or companies with valuable financial returns.

Examples of Aims of Six Sigma Project:

• • To improve the quality of business processes.
  • To determine the case
  • To reduce defects and improve the quality
  • To provide accuracy of process results.

To apply for ASQ Six Sigma Certification Exam, the Six Sigma Project Affidavit Form needs to be filled up by those planning to obtain the ASQ Blackbelt or Masters belt Six Sigma.

To receive the approval for your Six Sigma Blackbelt Exam application approval, you need to satisfy two major requirements of ASQ:

1. Latest CV with a minimum of 3 years work experience related to one or more of the areas of the Certified Six Sigma Green Black Belt of Knowledge.

2. Signed Six Sigma Project Affidavit form – (at least one six sigma project for those who have 3 years work experience and two for having less than 3 years work experience)

Example Of Six Sigma Projects:

• • Improvement of the TD placement process to service Margin Calls
  • Reduce the defects points during FAT (Factory Acceptance Test) and Improve Delivery
  • Improvement of Customer Return-Repair-Replace Process Flow
  • Reduction of Cycle Time and Defects in Job Booking & Invoicing Process

Details Asked On The ASQ-Six Sigma Project Affidavit Form:

1. Six Sigma Applicant Name and Applicant ASQ Member Number

2. Six Sigma Project Title
Example: Improvement of Customer Return-Repair-Replace Process Flow.

3. State the purpose of the project, and how it is related to the business objectives
Example: Customer complaint management processes were observed to be inefficient from a resolution time and brand reputation perspective. The aim of the project was to introduce remote troubleshooting processes and internal process improvement, tighter control over replacements, resulting in higher customer satisfaction and quality cost reduction. This was in line with the organization’s customer satisfaction and quality cost reduction goals.

4. Provide the Six Sigma project’s start and completion dates by month/year
Example: September 2020 – December 2020.

5. Include a brief description of the applicant’s hands-on performance in completing the Six Sigma project
Example: Project charter to document project scope and objectives, project plan to set a            realistic timeline, brainstorming sessions with the team to understand challenges and ideas, process maps to document existing flows which were used as inputs in Pareto analysis, Voice of Customer and Voice of Business used as inputs to define the new flow, procedures to document steps and actions to be taken, control plan to ensure the system stays in place.

Other Examples of Six Sigma Tools:

• • • DMAIC
    • 5S
    • Seven Wastes
    • Value Stream Mapping
    • Flow
    • Visual Workplace
    • Voice of the Customer
    • Quality Function Deployment (QFD)

6. Provide the benefits achieved by the successful completion of the project including but not limited to financial savings, labor, material costs, cycle-time reduction, etc. Measured before-and-after benefits must be included. Examples

• • Cycle-time reduction of 25%.
  • Previous processes were potential causes for customer dissatisfaction, reputation damage, and financial loss of a minimum of USD 250,000 per investment client availing leverage. With the Six Sigma project, the overall cycle-time was reduced by 75 % for Term Deposit (TD) placements. No material cost of Labor Cost was observed. Branch staff was re-purposed to avoid increased labor costs.
  • Previous processes resulted in dissatisfied customers, damage to brand reputation, long resolution time, and very high cost of quality (roughly1mAED). With the Six Sigma project, the issue resolution rate was improved through remote troubleshooting, which also reflected in the net satisfaction score. Tighter control over replacement decisions resulted in financial savings of 6m AED.

7. Project Champion Details

• • Signature of the Champion or Supervisor
  • Name
  • Date Signed
  • Designation
  • Company Name
  • Email ID
  • Telephone Number

Verification Form

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